Troubleshooting
Fixes for photos, missing tools, permissions and connection problems.
Photos I attached were not added
- ChatGPT: attach photos in ChatGPT on the web. The ChatGPT mobile apps can pass incomplete file references to connectors. If you connected before a recent update, refresh Queek OS in ChatGPT Plugins and start a new conversation — an older conversation keeps the old tool list.
- Claude: Claude does not currently pass photos attached in a chat to connectors. Paste a public image link instead, or upload the photos in your Queek dashboard's File Manager and ask Queek OS to use them: "use the photos I just uploaded."
- If Queek OS says a photo is "not a URL Queek can fetch", the AI app tried to send a file path from its own workspace instead of the photo. Use one of the options above.
A tool or feature seems to be missing
- Read-only connection: only the Read tools are available. Disconnect and connect again with Allow changes to my store switched on.
- Recently updated: ChatGPT keeps the tool list it saw when you connected. Select Refresh on the connection in ChatGPT Plugins, then start a new conversation. In Claude, start a new conversation, or disconnect and reconnect.
- The connector is switched off in this conversation: in Claude, click + → Connectors and switch Queek OS on; in ChatGPT, add it from the tools menu.
"You don't have permission"
Queek OS acts with your own Queek role. Ask the store owner or an admin to grant the permission in the dashboard, then try again.
Products show as text instead of cards
Cards appear in ChatGPT and in Claude. Some Claude surfaces may still show a text or table answer instead — the information is the same.
The sign-in window says the request expired
The connection request is single-use and short-lived. Close the window and start the connection again from your AI app.
"You have no business to connect yet"
Your Queek account has no store. Create or join one in the Queek dashboard first, then connect again.
Still stuck?
Contact Queek support at usequeek.com/contact. Tell us which AI app you use, roughly when it happened, and what you asked — that lets us find the exact request.